The Singapore government embarked on the deregulation of the electricity market in order to introduce competition and achieve a more efficient market. The deregulated market has so far benefited customers through more competitive electricity prices and electricity package choices.
Under the deregulated market, contestable customers are free to choose independent electricity retailers, such as Tuas Power Supply and the type of contract that will best meet their business needs.
You may contact EMA at 1800-225
5393 to check if your electricity account is
classified as contestable. Remember to have your current SP Services electricity
account number ready.
If your account is not classified as contestable, you may wish to apply for contestability
with SP Services Ltd if your average monthly electricity consumption exceeds 10,000
kWh. Your monthly electricity consumption can be found on your SP Services invoice.
For more information, please contact our Customer Relations Officers at 6838
5565 or email us at customer@tuaspower.com.sg
.
How will the liberalisation
of the electricity market affect my company?
Businesses in Singapore stand to benefit from the liberalised
market. As a contestable customer, you now have a choice to purchase electricity
through one of the following options:
1. Sign an electricity contract with electricity retailers such as Tuas Power Supply
Pte Ltd
2. Purchase electricity directly from wholesale electricity market and manage your
electricity price fluctuations risks in-house
3. Purchase electricity directly from wholesale electricity market through SP Services
Ltd at spot prices.
The electricity packages that we offer are listed in our products and services
section. To find out more, you can contact our Customer Relations Officers at 6838
5565 or email us at customer@tuaspower.com.sg.
Our Customer Relations Officers will work with you to determine your business
needs and recommend a product that will derive the best benefits for you.
Where can I find
more information about the electricity market deregulation?
Tuas Power Supply ensures customers are protected
from fluctuating electricity prices by managing the risks associated with the
wholesale market. Without an electricity supply contract, customers are exposed to
risks such as costly price spikes that can occur in the wholesale electricity
market.
As your trusted electricity retailer, Tuas Power Supply will help maximise your
savings by analysing your company's operational needs and recommending you the
product package best suited to your company's usage patterns. Once the package
has been selected, we will take care of the other details for you so that you
can enjoy a hassle-free transition.
How do I decide which
package is the best for my business?
The electricity packages that we offer are listed
in our products and services section. To find out more, you can
contact our Customer Relations at 6838
5565 or email us at customer@tuaspower.com.sg.
Our Customer Relations Officers will work with you to determine your business
needs and recommend a product that will derive the best benefits for you.
What do I need to
do if I decide to buy electricity from Tuas Power Supply?
Congratulations! You have indeed made the right choice.
Once you have decided to partner Tuas Power in your electricity needs, simply
call our Customer Relations Officers at 6838
5565 or email customer@tuaspower.com.sg
to sign up.
Will there be any
disruption to my electricity supply as a result of changing my electricity retailer?
Tuas Power Supply requires a security deposit equivalent
to 2.5 times your average monthly bill amount. However, if your company?chooses
to make monthly payments via GIRO, the security deposit may be reduced to an
equivalent of 2 months' average bill amount. However, this is subject to the
approval of your application for Interbank GIRO.
Why is there a need
to connect a telephone line to the interval meter?
In the National Electricity Market Of Singapore, your
meter readings will no longer be recorded physically by SP Services on a monthly
basis. Instead, it will be downloaded through the telephone line daily between
12am to 6am.
Without a telephone line, SP Services can send a meter reader to your premise
to manually download your half-hourly electricity consumption data. However,
this is chargeable at $80 per account per trip.
Customers of Tuas Power Supply
When will we receive
our first bill from Tuas Power Supply?
You will receive your first invoice by the 12th working
day from the last day of your billing period. To find out what your billing
period is, you can contact our Customer Relations Offices at 6838
5565 or email customer@tuaspower.com.sg
Download the GIRO Application Form by logging in to CusCare
If you wish to pay by TT, please contact us at 6838 5565 or
email customer@tuaspower.com.sg and we will be glad to assist with further details.
Should you require additional information, please feel free to contact our Customer
Relations Officers at 6838 5565
during office hours from 9.00 am to 5.30 pm on Mondays to Fridays or email to
customer@tuaspower.com.sg.
How do I keep track
of my past electricity consumption and bills?
It is likely that one of our Customer Relations Officers
has already contacted you. However, you may also choose to contact us at 6838
5565 or email customer@tuaspower.com.sg
to discuss the benefits of staying with Tuas Power Supply (TPS). If your business
needs has changed, talk to us and we will recommend a TPS electricity
package that will benefit you most.
Customer satisfaction is important to us. As your trusted electricity partner, we would like to ensure that our products meet your needs. Give us the opportunity to assess how we can tailor our packages further so that you can continue to enjoy a fruitful relationship with a reliable and trusted partner like Tuas Power Supply.
